Privacy Policy

We collect information you provide directly to us, such as when you create an account, make a booking inquiry, list a property, or contact us for support.

Personal Information: Name, email address, phone number, payment information, and government-issued identification where required by law.

Property Information: For villa owners, we collect details about your properties including location, photos, amenities, pricing, and availability.

Usage Information: We automatically collect certain information about how you use our platform, including your IP address, browser type, pages visited, and search queries.

Communications: We retain records of your communications with us and with other users through our platform.

We use the information we collect to:

• Process booking inquiries and facilitate transactions between guests and villa owners
• Communicate with you about bookings, inquiries, and platform updates
• Verify identity and prevent fraud
• Improve our platform and personalize your experience
• Send marketing communications (with your consent)
• Comply with legal obligations and resolve disputes
• Generate anonymized analytics to understand usage patterns

We share your information in the following circumstances:

With Villa Owners: When you submit a booking inquiry, we share your contact information and inquiry details with the relevant property owner.

With Guests: When a guest makes an inquiry for your property, their contact details are shared with you.

Service Providers: We work with third-party vendors who help us operate our platform, including payment processors, email service providers, and cloud hosting.

Legal Requirements: We may disclose information when required by law or to protect the rights and safety of our users.

We never sell your personal information to third parties.

We implement industry-standard security measures to protect your personal information:

• All data transmissions are encrypted using SSL/TLS technology
• Payment information is processed through PCI-DSS compliant providers
• We conduct regular security assessments and penetration testing
• Access to personal data is restricted to authorized personnel only
• We maintain detailed logs of all data access and modifications

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We use cookies and similar tracking technologies to enhance your experience on Luxury Isles.

Essential Cookies: Required for the platform to function properly, including session management and security features.

Analytics Cookies: Help us understand how visitors interact with our platform, allowing us to improve functionality.

Preference Cookies: Remember your settings and preferences for a personalized experience.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our platform.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at privacy@luxuryisles.com. We will respond within 30 days.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information is retained for the duration of your account and up to 3 years after closure
• Booking records are retained for 7 years for financial and legal compliance
• Marketing preferences are retained until you opt out
• We regularly review and purge data that is no longer necessary

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@luxuryisles.com
Address: Luxury Isles, BGC, Taguig City, Metro Manila, Philippines 1634
Phone: +63 2 8888 0000

For EU residents, our Data Protection Officer can be reached at dpo@luxuryisles.com.